Help Center

Yes, you can change your size, shipping details, or cancel your order as long as it has not been processed or dispatched yet. Please contact our support team immediately with your Order ID for any changes.

Once your order is dispatched, you will receive a shipping confirmation email with a tracking ID. You can use this ID to track your shipment directly through the courier partner’s website.

We accept all major Credit/Debit cards, Apple Pay, Google Pay, and other standard UK payment gateways available at checkout.

No. We currently ship to the United Kingdom and selected European countries available at checkout

UK standard delivery usually takes 3–5 business days. Express delivery usually takes 1–2 business days. Delivery times are estimates and begin after your order has been dispatched.

UK standard shipping is free on all orders. UK express shipping costs £4.99. Standard shipping to the European countries available at checkout costs £12.99.

We accept UK returns and exchanges within 30 days of delivery. The item must be unworn, unwashed, and have all original tags attached. Due to the limited nature of our drops, size exchanges depend entirely on stock availability. We cover the return postage for UK returns.

If your item arrives damaged or you receive the wrong item, please email support@ninthneedle.com as soon as possible with your order number and photos of the issue. We’ll help you resolve it.

Yes, once your return is received and inspected, we will process your refund back to your original payment method. Please note that it may take a few working days for the bank to process the amount.

Most of our graphic tees and collections feature a streetwear-approved relaxed/oversized fit with drop shoulders. We highly recommend checking the specific Size Chart on the product page before ordering.

To keep the premium heavy-weight fabric and prints in perfect condition, we recommend washing inside-out in cold water and hanging to dry. Do not iron directly on the graphic prints.