Shipping Policy
At Ninth Needle, every order is carefully prepared to ensure it meets our quality standards before it leaves our facility.
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays). During product launches, promotions, or peak periods, processing times may be slightly extended.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
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Shipping Methods & Delivery Times
We currently offer the following shipping options:
United Kingdom
* Standard Shipping: 2–3 business days
* Express Shipping: 1–2 business days
International Shipping
* Europe: 5–10 business days
Please note that delivery times are estimates and may vary depending on your location, customs clearance procedures, and local courier services.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Shipping
We offer free standard shipping on qualifying orders where available. Any free shipping promotions will be clearly displayed on our website.
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update after your package has been dispatched.
If you have not received your tracking information within 5 business days of placing your order, please contact our support team.
Delivery Issues & Delays
While we work with trusted shipping partners, delays can occasionally occur due to:
* Severe weather conditions
* Customs inspections
* Carrier disruptions
* Public holidays
* High shipping volumes
If your package is delayed, we recommend checking the tracking information first. If you require further assistance, our customer support team will be happy to help.
Please ensure that all shipping information provided at checkout is accurate. Ninth Needle cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses.
If your order arrives damaged or you experience any delivery issues, please contact us within 7 days of receiving your package, and we will work with you to find a suitable resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: support@ninthneedle.com
We aim to respond to all enquiries within 24–48 business hours.